TERMS & PRIVACY

WEBSITE TERMS OF USE

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Tasmanian Gourmet Gifts relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Tasmanian Gourmet Gifts or ‘us’ or ‘we’ refers to the owner of the website and business. Our ABN is 53 048 156 971. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which is not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Refund policy

Because we love what we do and we know each and every one of our hampers will reflect this, we are confident that you (or your loved one receiving the gift hamper) will love their gift. However, for any reason you have concerns about the quality of your order, we will gladly discuss it with you.

What happens if an item in my hamper is broken in transit?
Our hampers are packaged with the utmost care to ensure they arrive to you as beautifully as they leave us. In the unlikely event that your gift arrives damaged, we will either replace the damaged items, provide a refund for the value of the affected goods, or offer a gift voucher of replacement value. Refund requests for broken or damaged items must be made within seven (7) days of delivery.

What happens if my hamper does not arrive on the required delivery date or has not arrived?
We use a highly reputable courier company for our deliveries (and we’re proud to say our delivery success rate is excellent!). We make every effort to deliver an order on the date requested – we realise how important this is.

However, from time to time, unforeseen circumstances or events beyond our control may cause delays in transit. These events may include but are not limited to, airline strikes, storms, floods and other severe weather conditions, and peak season delivery demands. These events may delay hamper collection and/or delivery.

We will always make every effort to ensure your hamper is delivered on time and requests for refunds due to delayed delivery are not policy, but consideration will be made on a case by case basis.

Privacy policy

This privacy policy sets out how Tasmanian Gourmet Gifts uses and protects any information that you give Tasmanian Gourmet Gifts when you use this website.

Tasmanian Gourmet Gifts is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Tasmanian Gourmet Gifts may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect
We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offer

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping including accounting records.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Personal information may be stored electronically on our computer system, and in hard-copy form. We use Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters to protect our electronic information.

Paying for your order online
Tasmanian Gourmet Gifts does not collect or store credit card information. The information for your payment is handled by our secure payment gateway which is provided by the National Australia Bank (NAB) or PayPal. Your personal details may be used to verify that an order is legitimate if there are concerns with the order and payment. This information is only used to protect customers from fraudulent transactions.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@tasmaniangourmetgifts.com.au.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.