our gifts can be sent australia wide

standard or express
 sydney melbourne hobart brisbane Adelaide perth darwin

SHIPPING & DELIVERY INFORMATION

A Quick summary

  • We use Australia Post for all our deliveries.
  • We try to keep things as easy as possible, so here is a quick outline of the basics:
  • We have two shipping options; EXPRESS and STANDARD, so you can choose to get your gift there super quickly Australia Wide or take advantage of cheaper shipping rates Australia Wide.

CARDED COLLECTION FROM POST OFFICE.

  • Please Note: There are many regional areas throughout Australia and some of these are ‘Card Only’. Any gifts sent to these areas will have a delivery card left at the address and the package will be waiting at the local post office for collection. This is standard procedure for the residents in these town and they will all be used to the carded parcel system.  It is impossible for us to know which areas operate like this around the whole of Australia and hope customers understand that for small regional areas, our hampers may not be delivered to the door.  The recipient will also get a text re the collection,  if you supply their mobile number at checkout as we request.  
  • There are also other situations where our parcels may be carded for collection. Such as an inaccessible property or unit block, a locked gate, dogs in the yard, properties with coded entry and also if the courier deems it “not safe” to leave for whatever reason. Sometimes even the parcel being exposed to the street or weather may cause the courier to leave a collection card as they have deemed it safer to do so. We trust Australia Post completely to make these decisions in the best interest of our parcels having a safe delivery. 

STANDARD SHIPPING

Tasmanian Metro 1-3 business days (Mainland Australia and regional Tasmanian 3-8 business days)

Great shipping rates if you’re ordering in advance, for metro areas and for larger sized hampers.

  • Standard Delivery Tasmania Wide is FLAT RATE of $8.00 per hamper.
  • Standard Delivery to Australia Wide is FLAT RATE of $14 per hamper.
  • These easy FLAT RATES apply to all sized hampers.
  • Orders must be received by 1 pm for dispatch that day. The date picker is offered as a guide only and the date chosen is not a guaranteed arrival date but an indication of date preferred.
  • You can choose P.O delivery with this service.
  • When ordering you are authorising to leave the parcel if no one is home. Should you NOT wish this, you can leave a note in the “delivery instructions” saying not to leave unattended , or email us.
  • If the recipient is not home and the delivery driver deems it unsafe to leave the hamper a calling card will be left. The recipient can then arrange to collect the gift from their local post office at their convenience.

EXPRESS SHIPPING

Overnight to most areas Australia Wide (allow 2 -4 days regional locations)

The fastest delivery option. 

  • Delivery within Tasmania is $12.00 per hamper. 
  • Delivery to all other states of Australia is $23.00 per hamper.
  • Orders must be received by 1 pm for dispatch for next day delivery.
  • We can deliver to PO BOX  and Private Bag locations.
  • When ordering with us you are authorising to leave the parcel if no one is home. Should you not wish this you can leave a note in the “delivery instructions” or email us.
  • If the recipient is not home and the delivery driver deems it unsafe to leave the hamper a calling card will be left. The recipient can then arrange to collect the gift from their local post office at their convenience.

*Unfortunately, with both services, we are unable to deliver at a specified time e.g. 10 am.

THE FINER DETAILS

  • Carded Freight.   If the recipient isn’t home and the parcel cannot be left safely on the premises for any reason, a card it left and it is taken back to the depot for collection.  Couriers cannot leave a parcel at premises with locked gates, inaccessible apartment blocks, houses with dogs in the yard or if there is just nowhere safe to leave the delivery.
  • No Authority to Leave – You can request by email, phone or placing a note in the ‘delivery instructions” at checkout if you do not want the parcel left if the recipient isn’t home to sign for the delivery.
  • Overweight Shipping Costs: For Larger specialised hampers over 7kg we may need to charge additional shipping to regional and northern/western Australian areas as the shipping costs increase.

EXPRESS SHIPPING TIME FRAMES

Our Express service provides very fast overnight delivery to major cities and metropolitan areas Australia Wide, and most Tasmanian areas.

Delivery to regional and country areas may take 2-3 business days but we are amazed at the places they can deliver overnight.  The extra time taken is determined by the location, as many small regions are not always serviced daily, or sit outside the overnight network and are on forwarded to the local another courier.  But they are the fastest in the business and the best option for quick deliveries.

This service is our recommendation at Christmas time where there is more surety that parcels will get there quickly.

 

TASMANIA

Hobart Metro & Local Zones: OVERNIGHT

Tasmanian Metro: Launceston, Devonport, Burnie, Ulverstone, Penguin, Georgetown, Latrobe, Prospect, Deloraine – OVERNIGHT

Tasmanian Regional – Huonville, New Norfolk, Queenstown, Dover, PortArthur, Dunally, Tasmania’s East Coast, Tasmania’s West Coast, Wynard, Smithon, Ulverstone: 1-2 business days

Tasmanian Remote – Strahan, Roseberry, Coles Bay, Cockle Creek, Bruny Island:  2-3 business days

 

MAINLAND AUSTRALIA

Metro – Melbourne and Victorian Cities, Adelaide, Sydney, Brisbane, Gold Coast, Sunshine Coast – OVERNIGHT |  Perth, Darwin :  2-3 DAYS

Mainland Regional examples – Darwin, Canberra, Central Coast, Coffs Harbour, Newcastle, Orange, Port Macquarie, Wollongong,  Cairns, Townsville, Central Australia, Western Australia: OVERNIGHT – 3 Business days.

Mainland Remote:  2-5 business days

STANDARD SHIPPING TIME FRAMES

This is a very economical service for Australia wide delivery.   An estimated guide is below for times allowed.

*We do not suggest this service for orders with a tight time frame or for those going to mainland hot regions if sending chocolate goods.

TASMANIA 

Hobart Metro & Local Zone – Hobart, Brighton, Richmond, Sorell, Kingston, Margate:  1-2 business days

Tasmanian Metro – Launceston, Devonport, Burnie, Ulverstone, Penguin, Georgetown, Latrobe, Prospect, Deloraine: 1-2 business days

Tasmanian Regional – Huonville, New Norfolk, Dover, PortArthur, Dunally, Wynyard, Bridport, Scottsdale, Somerset, Campbelltown, Oatlands, Triabunna, Swansea Dover, Cygnet, Port Arthur: 2-3 business days

MAINLAND AUSTRALIA

VICTORIA

  • Melbourne Metro: 3 business days
  • Regional Major Cities: Bendigo, Albury, Geelong, Wodonga: 3 business days
  • Victoria Regional Locations: 3-6 business days

NSW & ACT

  • Sydney Metro: 3 business days
  • Regional Major Cities: Canberra, Central Coast, Newcastle, Maitland, Wollongong, Albury, Port Macquarie, Coffs Harbour, Tamworth, Orange, Northern Rivers, Coffs Harbour: 4-7 business days
  • Other Regional Locations: 4-9 business days

QUEENSLAND

  • Brisbane Metro & Gold Coast: 4-10 business days
  • Major Coastal Cities: Maryborough, Rockhampton, Gladstone, Bundaberg, Sunshine Coast, Toowoomba: 5-10 business days
  • Far North Queensland Coastal: Cairns, Townsville, Mackay: 5- 10 business days
  • Queensland Regional & Outback Queensland: 5- 15 business days

SOUTH AUSTRALIA

  • Adelaide Metro:  3-5 business days
  • South East Region & Other Regional/Outback SA: 3-9 business days

WESTERN AUSTRALIA 

  • Perth Metro including Fremantle: 7-10 business days
  • All other areas – Regional & Outback WA: 10-20 business days – NOT RECCOMMENDED – We suggest express only for these regions.

NORTHERN TERRITORY

  • Darwin: 5-10 business days
  • All other areas: 10-20 business days – NOT RECCOMMENDED – We suggest express only for these regions.

Please feel free to contact us in advance if you’re unsure of delivery time and we are able to give a fairly accurate delivery date depending on location.

Please email us if you are unsure.

PREFERRED DELIVERY DATE 

You can select a preferred date of delivery for your gift so that we can be aware of when you’d really like it to get there. Every effort will be made to ensure delivery happens on the day you ask for and we have a fabulous track record with getting deliveries made as requested. However, understandably, sometimes matters with postal/courier services are out of our control.  Unfortunately, we do not control the delivery companies and cannot absolutely guarantee a delivery date.  In the event that something unforeseen alters in the normal running of deliveries, we cannot be held responsible.

DELIVERY INSTRUCTIONS

During the ordering process, you are able to leave delivery instructions for the driver, such as “please leave at the back door”, “please leave out of the sun”.

Please note the courier isn’t expected to call the recipient and notify of delivery and generally will not even if you request them to do so.

Delivery is during business hours and cannot provide delivery at a certain time of the day.

 

SAME DAY DELIVERY NO LONGER OFFERED

Due to increased business this last few years we have had to make the decision to no longer offer same day delivery. It is a manual service that requires us manually delivering to a private courier to then complete the delivery to nominated address and we cannot find the time anymore to manage this process.

 

HOSPITAL AND BUSINESS ADDRESS DELIVERIES

If your delivery is going to a patient in hospital, please ensure that all the details are accurate and that the patient is still going to be there within the specified time. Please take care to enter all delivery details correctly. Incorrect information can result in delays in delivery. For deliveries to business addresses, please include the business name with your order.

INTERNATIONAL DELIVERIES

We are no longer offering international shipping.  It has become incredibly expensive due to new custom laws and we have found it to not be viable for most customers. Added to this we have always had to package the hampers in our own boxes for safe travel and the weight also makes the shipping very expensive.